Reference

istanabet17 Privacy Policy for Indonesia Accounts

The istanabet17 Privacy Policy explains exactly what personal data we collect when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and contact our…

Account Data ProtectionDANA & OVO Wallet PrivacyQRIS Transaction ConfidentialityPhone Verification SecurityClear Data Retention Rules

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What Data We Collect and Why

istanabet17 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, phone number, email address and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, virtual account or bank transfer via BCA, BRI, Mandiri or BNI. Transaction records are stored to verify deposit and

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withdrawal status and to respond accurately to payment receipt queries. Device identifiers and session logs are captured to maintain account security and detect unauthorised access. We do not sell your personal data to third parties. Data processing on this platform applies where local law permits, and
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your rights as an account holder in Indonesia are described in the sections below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your stored data, want to request a correction or need to understand how your DANA or QRIS payment records are held, our support team is available…

Live Chat Access live chat from inside your account dashboard at any time. Our agents can pull up your data record and explain exactly what is stored against your profile.

Email Data Request Send a written data access or deletion request to our privacy email address. We aim to respond within 48 hours and confirm every action taken on your record.

WhatsApp Support Our WhatsApp channel handles both payment status checks and privacy queries. Mention your registered phone number so we can locate your account quickly.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Privacy

Our data practices cover every stage of your account lifecycle — from the phone verification step at registration through to how long we keep your QRIS or virtual account transaction history after…

Encrypted Account Storage

Your personal details and payment method records — including DANA wallet IDs and bank transfer references — are stored using encryption. No plain-text credentials are held on our servers at any point.

Cookie and Session Data

We use session cookies to keep you logged in and to remember your lobby position between visits. You can clear cookies at any time via your browser or mobile device settings without losing your account.

Payment Record Retention

Deposit and withdrawal records — covering OVO, GoPay and bank transfer transactions — are retained for the period required to resolve disputes and verify receipt status. We do not keep them beyond that window.

Third-Party Data Sharing

We share data only with payment processors necessary to clear your DANA or QRIS transaction. We do not share your profile with advertisers or data brokers. Any third-party processor is contractually bound to our privacy terms.

Account Access Logs

Every login attempt — successful or not — is logged against your account. If we detect an unusual login from an unrecognised device, we flag the session and may prompt re-verification of your registered phone number.

Data Deletion Requests

You may request full deletion of your personal data by contacting support via live chat or email. We process confirmed deletion requests within seven business days and send a written confirmation once complete.

Privacy Policy Questions We Hear Most

The questions below cover the account data, payment record and cookie topics that Indonesia account holders ask us about most often. If your question is not here, reach our support team via live chat or WhatsApp for a direct answer about your specific record.

We collect your name, registered phone number, email address and the payment method you select — DANA, OVO, GoPay, QRIS or bank transfer. Device and session data is also logged for account security purposes.

Yes. Transaction references from DANA, QRIS and other payment rails are retained to verify deposit and withdrawal status. These records are encrypted and accessible only to our payment verification team.

We retain transaction and identity records for the minimum period required to handle disputes or regulatory queries where local law permits. After that retention window closes, data is deleted from active storage.

Yes. Send a data access request via our privacy email or through live chat inside your account. We aim to deliver a copy of your stored record within 48 hours of verifying your identity.

We use session and functional cookies to maintain your login state and lobby position. You can clear or block cookies through your browser or mobile device settings at any time without affecting your account balance.

Contact our data team directly via live chat, WhatsApp or our privacy email address. We investigate all reported concerns and confirm the outcome in writing within seven business days of receiving your query.

Data handling on our platform applies where local law permits. Indonesia account holders have the same data access, correction and deletion rights described in this Privacy Policy regardless of which local payment rail they use.

istanabet17 Privacy Policy for Indonesia Accounts

How to Reach Us About Your Privacy

Six Ways We Protect Your Account Privacy

Encrypted Account Storage

Cookie and Session Data

Payment Record Retention

Third-Party Data Sharing

Account Access Logs

Data Deletion Requests

Privacy Policy Questions We Hear Most

01 What personal data does istanabet17 collect when I open an account?

02 Does istanabet17 store my DANA or QRIS payment details?

03 How long does istanabet17 keep my account data after I close my account?

04 Can I request a copy of the data istanabet17 holds on me?

05 Does istanabet17 use cookies, and how do I control them?

06 Who can I contact if I believe my istanabet17 Privacy Policy rights have not been respected?

07 Does the istanabet17 Privacy Policy apply differently for Indonesia accounts?

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